Frequently Asked Questions

To create a new wallet in TEX Wallet: 1) Download and install the TEX Wallet app from the App Store or Google Play. 2) Open the app and tap 'Create New Wallet'. 3) Write down your 12-word seed phrase and store it in a secure place - this is crucial for wallet recovery. 4) Confirm your seed phrase by selecting the words in the correct order. 5) Set up a PIN code or biometric authentication for quick access. Your wallet is now ready to use!

You can import your existing wallet into TEX Wallet using your seed phrase or private key: 1) Open TEX Wallet and select 'Import Wallet'. 2) Choose your import method: seed phrase (12 or 24 words) or private key. 3) Enter your seed phrase or private key carefully. 4) Set up a new PIN code or biometric authentication. 5) Your wallet and all associated assets will be restored. Make sure to keep your seed phrase secure and never share it with anyone.

Swapping tokens in TEX Wallet is easy and secure: 1) Open the app and navigate to the 'Swap' section. 2) Select the token you want to swap from and the token you want to receive. 3) Enter the amount you wish to swap. 4) Review the exchange rate, estimated fees, and slippage tolerance. 5) Confirm the transaction. The swap will be executed on-chain, and your new tokens will appear in your wallet within seconds. TEX Wallet supports swaps across multiple networks including TRON, Ethereum, and BSC.

Staking TEX tokens allows you to earn passive income: 1) Navigate to the 'Staking' section in your TEX Wallet. 2) Select the amount of TEX tokens you want to stake. 3) Choose your staking period - longer periods typically offer higher APY rates. 4) Review the estimated rewards and terms. 5) Confirm the staking transaction. Your tokens will be locked for the selected period, and you'll start earning rewards immediately. Rewards can be claimed or auto-compounded based on your preferences.

The DApp Browser in TEX Wallet is a built-in web3 browser that allows you to interact with decentralized applications (DApps) directly from your wallet. You can: access DeFi protocols for lending, borrowing, and yield farming; trade on decentralized exchanges (DEXs); explore NFT marketplaces; participate in DAOs and governance voting; and play blockchain games. The DApp Browser seamlessly connects your wallet to these applications, making blockchain interactions secure and convenient without leaving the app.

Protecting your wallet is crucial. Follow these security best practices: 1) Never share your seed phrase or private key with anyone. 2) Write down your seed phrase on paper and store it in a secure physical location - never store it digitally. 3) Enable biometric authentication (fingerprint or face ID) for quick but secure access. 4) Set a strong PIN code that's not easy to guess. 5) Only download TEX Wallet from official app stores. 6) Be cautious of phishing attempts and always verify URLs. 7) Consider using a hardware wallet for large amounts. 8) Regularly update the app to benefit from the latest security features.

TEX Wallet supports multiple leading blockchain networks to give you maximum flexibility: TRON (TRC20) - for fast and low-cost transactions; Ethereum (ERC20) - the largest smart contract platform; Binance Smart Chain (BEP20) - cost-effective alternative to Ethereum; Polygon - Ethereum scaling solution with instant transactions; Avalanche - fast and eco-friendly blockchain for DeFi; and Solana (testnet) - high-performance blockchain. You can easily switch between networks in the app settings and manage assets across all supported chains from a single interface.

Here are solutions to common issues: Transaction pending too long - Check network congestion and ensure you've set adequate gas fees. You can speed up transactions by increasing the gas price. Balance not showing - Ensure you're connected to the correct network and try refreshing the wallet. Some tokens may need to be manually added. Can't connect to DApp - Clear your browser cache in settings and ensure you're using the latest app version. Login issues - Verify your PIN/biometric settings and ensure your device's security features are working. For persistent problems, contact our support team through the in-app help center or visit our community channels for assistance.